We use essential cookies to make our site work. We'd also like to set analytics cookies that help us make improvements by measuring how you use the site. These will be set only if you accept.

For more detailed information about the cookies we use, see our cookies page.

Essential Cookies

Essential cookies enable core functionality such as security, network management, and accessibility. For example, the selections you make here about which cookies to accept are stored in a cookie.

You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics Cookies

ON OFF

We'd like to set Google Analytics cookies to help us improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify you.

Third Party Cookies

ON OFF

Third party cookies are ones planted by other websites while using this site. This may occur (for example) where a Twitter or Facebook feed is embedded with a page. Selecting to turn these off will hide such content.

Complaint to Highways England

Stage 1 Complaint letter File Uploaded: 13 September 2020 110.1 KB Highways England Response to Stage 1 Complaint File Uploaded: 13 September 2020 264.7 KB Stage 2 Complaint letter File Uploaded: 13 September 2020 69.5 KB Highways England Response to Stage 2 Complaint File Uploaded: 20 October 2020 149.8 KB Highways England Response to Stage 2 Complaint - additional document File Uploaded: 20 October 2020 371.7 KB Stage 3 Complaint letter File Uploaded: 7 November 2020 151.9 KB Response from the Independent Complains Assessor (Department for Transport) File Uploaded: 8 December 2020 41.1 KB Report from the Independent Complaints Assessor (Department for Transport) File Uploaded: 16 December 2020 239.5 KB